Retail Sales Associate, Full Time - Shops at Pembroke Garden
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About The Position
At Old Navy, we are redefining the retail experience by making fashion accessible and enjoyable for everyone. As a Retail Sales Associate, you will play a crucial role in this mission by engaging with customers and providing exceptional service. Your primary responsibility will be to connect with customers, understand their needs, and offer them the best shopping experience possible. You will become an expert in our product offerings, using your knowledge to educate and inspire customers about our current merchandise, promotions, and events. Your goal is to embody our brand values and foster customer loyalty while ensuring operational processes are executed efficiently. In this fast-paced environment, you will be expected to leverage your expertise in selling behaviors to enhance the customer experience. This includes acknowledging and assisting customers promptly, locating merchandise efficiently, and answering inquiries accurately. You will also be responsible for offering style and outfit suggestions, utilizing visual merchandising techniques such as mannequins and displays to inspire customers. Promoting our loyalty programs and leveraging omni-channel offerings will be key to delivering a seamless shopping experience. As a Retail Sales Associate, you will support various store functions, including the sales floor, fitting room, checkout, and back-of-house processes. Your courteous and responsive nature will be essential in addressing both internal and external requests, ensuring that all job-related information is exchanged effectively to provide the necessary support. This role is not just about selling; it's about creating a community where customers feel valued and appreciated, and where you can thrive as your authentic self.
