Retail Sales Associate, Full Time (Customer Operations) - National Harbor

Old Navy • Oxon Hill, MD

408d

About The Position

The Retail Sales Associate at Old Navy plays a crucial role in delivering exceptional customer service and fostering brand loyalty. This position involves engaging with customers, providing product expertise, and executing operational processes efficiently to enhance the shopping experience. Associates are expected to embody the brand's values and contribute to a fun and inclusive shopping environment.

Requirements

• Good communication skills with the ability to utilize technology effectively.
• Problem-solving skills with a focus on continuous improvement.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Become an expert in the brand's selling behaviors to enhance customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods.
• Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Respond courteously and effectively to internal and external requests.
• Exchange and verify job-related information to provide support.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Up to five "on the clock" hours each month to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed