Retail Sales Associate / Customer Service

Elements Massage • Costa Mesa, CA

1d

About The Position

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!
We offer competitive base hourly rate with the ability to earn commission on membership and gift card sales. Earn spot benefits for outstanding performance, including Amazon Gift Cards, free massage or facial services for MVP!
Additional Benefits:
Discounted facial or massages for staff, friends and family!
Be part of a 5-star oriented, friendly team!
Paid training
Paid sick time based on hours worked
Pre-tax 401k retirement savings
Opportunity for professional growth into management with training from experienced staff.

Requirements

• Great communication skills both written & verbal
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to-learn computer programs.
• Proficient with POS systems or scheduling systems (experience with MindBody software is a huge plus!)
• Ability to multi-task and be flexible to work in a changing, dynamic environment.
• Self-starter who takes initiative to keep productive and contribute to completing operational tasks.
• Attentiveness to detail is a must to ensure clients are booked accurately and charged the correct amount.
• Evening / Weekend availability.

Nice To Haves

• Experience in front desk / sales in a spa is highly preferred with experience with POS / Scheduling systems e.g. MindBodyOnline.
• Experience with MindBody software is a huge plus!

Responsibilities

• A genuine passion for helping people in the Wellness space
• Sell the Elements Massage Wellness Program (WP), a no hassle membership plan.
• Conduct client outreach (Phone/Text) for rebooking & WP enrollment
• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Engaging with clients and provide a welcoming guest experience but more important, love listening to all new clients, established clients, and prospective clients.
• Turn every incident of client criticism to a story of great customer service.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Maintaining a clean environment in accordance with federal / local regulations and an organized & welcoming environment to welcome our staff and guests.
• Be a positive contributor & team player to fostering a positive team environment.

Benefits

• Discounted facial or massages for staff, friends and family!
• Be part of a 5-star oriented, friendly team!
• Paid training
• Paid sick time based on hours worked
• Pre-tax 401k retirement savings
• Opportunity for professional growth into management with training from experienced staff.
• Amazon Gift Cards, free massage or facial services for MVP!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed