Retail Sales Associate / Customer Service

Elements MassageCosta Mesa, CA
22d

About The Position

Overview If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Ability to earn an effective $25 per hour rate upon meeting sales targets. Ability to earn spot benefits for outstanding performance, including Amazon Gift Cards, free monthly massage or facial for MVP Additional Benefits: Discounted facial or massages for staff, friends and family! Be part of a 5-star oriented, friendly team! Paid training Paid sick time based on hours worked Pre-tax 401k retirement savings Opportunity for professional growth into management with training from experienced staff.

Requirements

  • The right candidate must have great communication skills both written & verbal and be comfortable engaging with clients and provide a welcoming guest experience but more important, love listening to all new clients, established clients, and prospective clients.
  • Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
  • Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
  • Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
  • Driven to create the best work environment for the employees and the best experiences for the client.
  • Proficient with POS systems or scheduling systems (experience with MindBody software is a huge plus!)
  • Ability to multi-task and be flexible to work in a changing, dynamic environment.
  • Self-starter who takes initiative to keep productive and contribute to completing operational tasks.
  • Attentiveness to detail is a must to ensure clients are booked accurately and charged the correct amount.
  • Evening / Weekend availability.

Responsibilities

  • A genuine passion for helping people in the Wellness space
  • Sell the Elements Massage Wellness Program (WP), a no hassle membership plan.
  • Conduct client outreach (Phone/Text) for rebooking & WP enrollment
  • Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
  • The right candidate can turn every incident of client criticism to a story of great customer service.
  • Maintaining a clean environment in accordance with federal / local regulations and an organized & welcoming environment to welcome our staff and guests.

Benefits

  • Ability to earn an effective $25 per hour rate upon meeting sales targets.
  • Ability to earn spot benefits for outstanding performance, including Amazon Gift Cards, free monthly massage or facial for MVP
  • Discounted facial or massages for staff, friends and family!
  • Be part of a 5-star oriented, friendly team!
  • Paid training
  • Paid sick time based on hours worked
  • Pre-tax 401k retirement savings
  • Opportunity for professional growth into management with training from experienced staff.
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