Retail Sales Associate / Customer Service

Elements Massage • Costa Mesa, CA

22d

About The Position

Overview If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Ability to earn an effective $25 per hour rate upon meeting sales targets. Ability to earn spot benefits for outstanding performance, including Amazon Gift Cards, free monthly massage or facial for MVP Additional Benefits: Discounted facial or massages for staff, friends and family! Be part of a 5-star oriented, friendly team! Paid training Paid sick time based on hours worked Pre-tax 401k retirement savings Opportunity for professional growth into management with training from experienced staff.

Requirements

• The right candidate must have great communication skills both written & verbal and be comfortable engaging with clients and provide a welcoming guest experience but more important, love listening to all new clients, established clients, and prospective clients.
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Proficient with POS systems or scheduling systems (experience with MindBody software is a huge plus!)
• Ability to multi-task and be flexible to work in a changing, dynamic environment.
• Self-starter who takes initiative to keep productive and contribute to completing operational tasks.
• Attentiveness to detail is a must to ensure clients are booked accurately and charged the correct amount.
• Evening / Weekend availability.

Responsibilities

• A genuine passion for helping people in the Wellness space
• Sell the Elements Massage Wellness Program (WP), a no hassle membership plan.
• Conduct client outreach (Phone/Text) for rebooking & WP enrollment
• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Maintaining a clean environment in accordance with federal / local regulations and an organized & welcoming environment to welcome our staff and guests.

Benefits

• Ability to earn an effective $25 per hour rate upon meeting sales targets.
• Ability to earn spot benefits for outstanding performance, including Amazon Gift Cards, free monthly massage or facial for MVP
• Discounted facial or massages for staff, friends and family!
• Be part of a 5-star oriented, friendly team!
• Paid training
• Paid sick time based on hours worked
• Pre-tax 401k retirement savings
• Opportunity for professional growth into management with training from experienced staff.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed