Retail Sales Associate / Customer Service

WellBiz Brands•Goodyear, AZ

2d•$15•Onsite

About The Position

Overview WINNER of 2014 Franchisee of the Year! No. 1 in Newsweek 2019 America's Best Customer Service list in the 'Spa, Wellness and Beauty' category! Welcome to the Elements Massage Family! Our family includes: Goodyear, Glendale and Peoria. We strive to be the best employer of Wellness Membership Advisors in Arizona! Seeking an individual who thrives in a therapeutic environment and wants to make a positive difference in a customer’s life through health and wellness. Allow Us to Introduce Ourselves! We’re delighted you’ve taken the first step in joining Elements Massage. We are one of the nation’s largest and fastest growing massage brands, and our success is due to the talents of people like you! We love working with individuals who believe in sales with a purpose. F irst things first, a little bit about us… Elements Massage personalizes every experience for our clients by providing a customer centric approach and matching a client’s needs with the appropriate massage therapist. By focusing on personalization, we promote a benefit that fills a gap in our consumers’ lives and differentiates Elements Massage in the market. The Wellness Program membership gives clients an opportunity to take time for themselves every month and can be the cornerstone of their health and wellness routine. Founded by a massage therapist in 2006, Elements Massage believes every position and every task is equally important in our ability to fulfill The Elements Promise™, which is our massage guarantee. Not only do we strive to provide an amazing service to our clients, but it is equally important that we provide a safe, harmonious and amazing culture for our employees. The work we do every day is life changing. Why should our work environment be any different? We believe that everyone on our team contributes to the wellbeing of each and every client in their own personal way. And it is our duty to support you in your growth, confidence, and success at our studio.

Requirements

At least 1 year of prior retail sales experience required; selling memberships or negotiating personal services in‐person to potential clients
Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty
The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients
The right candidate can turn every incident of client criticism to a story of great customer service
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs
Driven to create the best work environment for the employees and the best experiences for the client

Nice To Haves

Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution

Responsibilities

Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
Following our proven sales process to enroll clients into the Elements Wellness Program
Being the first and final face of hospitality, whether on the phone or in the studio
Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world