Retail Sales Associate CHELMSFORD | Drum Hill Rd All in Avg. $30

iMobile • Chelmsford, MA

70d

About The Position

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Requirements

• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• Full Time (40 hours) or Part Time (20+ hours) availability.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Nice To Haves

• A strong desire to learn and master the skills required of customer advocates.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders.
• Effective at balancing customer experience and performance goals.

Responsibilities

• Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty.
• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to find personalized solutions for customers.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Become proficient in the use of digital tools designed to enhance interactions.
• Complete training on in-store experience, new skills and processes.
• Build relationships with employees across channels to collectively own the customer experience.
• Identify and handoff small business leads.
• Develop strong peer relationships and be accountable for the company's success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Health Benefits for Full Time Employees.
• Monthly sales incentive programs, contests, rewards and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees