Retail Sales Associate - Centralia Outlets
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About The Position
Gap has always been about optimistic American style, and as a Retail Sales Associate at our Centralia Outlets, you will play a crucial role in embodying this ethos. Your primary responsibility will be to engage and connect with our customers, providing them with excellent customer service that reflects the values of our brand. You will become an expert in our product offerings, using this knowledge to educate, inform, inspire, and outfit customers effectively. This role is not just about selling; it's about creating a memorable shopping experience that fosters brand loyalty and encourages repeat visits. In your day-to-day activities, you will be expected to acknowledge and assist customers promptly, locate merchandise efficiently, and answer questions with accuracy. You will also have the opportunity to offer style and outfit suggestions, utilizing mannequins and displays to inspire customers. Promoting our loyalty programs will be a key part of your role, as you help customers understand the benefits of joining and participating in these programs. Additionally, you will leverage our omni-channel offerings to ensure a seamless shopping experience, whether customers are in-store or online. Operationally, you will support various processes on the sales floor, in fitting rooms, at checkout, and in the back of house as needed. Your courteous and responsive nature will be essential in addressing both internal and external requests, ensuring that all interactions are handled professionally. This position requires a good communicator who can utilize technology effectively to meet goals and enhance customer engagement. You will be a problem solver focused on continuous improvement, always learning and open to feedback to enhance your performance and the customer experience.
