About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Retail Sales Associate, also known as a Generalist colleague, you are an integral part of bringing the Macy's magic, and the Macy's shopper is your highest priority. Your close attention to customer preferences and the expertise you develop in Macy's merchandise and services will let you create exceptional experiences for every customer you encounter. As you help your team meet their sales goals through delivering consistently superior service, your positive, welcoming presence will be felt throughout your area. From the sales floor to the fitting rooms to product presentations, you will be part of a fun, inclusive team that rises to every challenge. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.
Responsibilities
- Greet & connect with customers in a friendly and genuine way.
- Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
- Offer options and solutions to customers to complete the sale.
- Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement.
- Master store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items.
- Maintain department recovery standards, including selling floor and fitting rooms.
- Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Requirements
- Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
- Comfortable communicating with customers virtually, via phone, and in person.
- Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
- Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Partnership with the total team to drive sales and deliver the customer experience.
Nice-to-haves
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Enjoy meeting people, learning about them, and sharing information.
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
- You can handle electronic devices with no problem.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors, and read and understand employment policies and safety rules/procedures in English.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
