Retail Sales and Services Assistant
About The Position
The Retail Sales and Services Assistant supports the operations and marketing of the organization’s retail sales and services, including the Girl Scout Shop, Build-A-Bear Workshop, and special sales events. Using sound merchandising, marketing, and customer service techniques, the Retail Sales and Services Assistant is responsible for processing customer transactions, tracking inventory, and ensuring a positive shop experience for all customers. Girl Scouts of Eastern Missouri offers a robust benefit package to full-time employees including health, dental, vision, life insurance, disability, health reimbursement account, flexible spending account, voluntary plans (critical illness, accident, hospital indemnity, cancer, pet insurance, ID theft, and legal protection), a 403(b) retirement plan with company match, paid holidays, paid time off, extended illness bank, parental leave, employee assistance program, and more! Put your passion into action with Girl Scouts of Eastern Missouri! The position is full time with a competitive hiring rate at $18.25 - $20.07 per hour!
Requirements
- High school diploma or equivalent.
- Valid state driver’s license, proof of insurance, and a driving record that is acceptable to our insurance carrier.
- Knowledge of the products relevant to Girl Scout clientele.
- Knowledge of pricing structures and markdown cadences.
- Strong retail math aptitude and practical experience.
- Proficient in Microsoft Office programs and other general office equipment.
- Excellent communication skills, both verbally and in writing.
- Organized thinker with exceptional attention to detail.
- Ability to provide a high level of customer service to internal and external customers, and to represent the organization in a professional manner.
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
- Ability to work well in a fast-paced, dynamic organization.
- Ability to work a flexible retail schedule, including evenings, weekends, and some holidays as required.
Responsibilities
- Support the Council’s revenue goals by assisting in the operations and inventory control of retail sales and providing optimal customer service.
- Record sales statistics, prepare and deliver deposits to the Finance team and report any discrepancies to the Retail Sales and Services Director.
- Update the e-commerce site by adding and deleting merchandise as appropriate, and providing up-to-date, high quality product information and images.
- Provide a high level of customer service to all clients.
- Lead and/or assist with Build-A-Bear Workshop parties and event experiences.
- Prepare orders for shipping and receive goods as they arrive, ensuring that all relevant procedures are followed.
- Create merchandise presentations, including signage, pricing, and labeling.
- Implement seasonal displays.
- Maintain inventory, including monitoring returns, repairs, and replacements, and implement loss prevention measures.
- Communicate new item and supply needs to the Director of Retail Sales and Service.
- Serve as a collaborative team member, working to advance the mission of Girl Scouts.
- Perform other duties as required and/or assigned.
Benefits
- health insurance
- dental
- vision
- life insurance
- disability
- health reimbursement account
- flexible spending account
- voluntary plans (critical illness, accident, hospital indemnity, cancer, pet insurance, ID theft, and legal protection)
- a 403(b) retirement plan with company match
- paid holidays
- paid time off
- extended illness bank
- parental leave
- employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
