Chocolatier Supervisor - Part Time

Ghirardelli Chocolate Company•New York, NY

1d•Onsite

About The Position

As a Retail & Restaurant Supervisor, you'll support store leadership in driving daily operations, leading the team, and delivering an outstanding guest experience. You'll play a key role in maintaining high standards, supporting team development, and ensuring smooth store operations.

Requirements

Previous experience in retail, restaurant, or hospitality environments
Strong communication and team-building skills
Ability to stay organized and manage multiple priorities
Comfort working in a fast-paced environment
Must be 18 years or older
High school diploma or equivalent preferred
Ability to stand for extended periods and move throughout the store
Ability to occasionally lift and carry up to 50 pounds
May require occasional travel to other store locations

Nice To Haves

Prior leadership or supervisory experience preferred
Familiarity with POS systems is a plus

Responsibilities

Support the General Manager in overseeing daily store operations
Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
Ensure high standards of cleanliness, food safety, and brand presentation
Monitor sales and labor to help meet business goals
Serve as the point of contact during manager absences
Model exceptional customer service and resolve escalated guest concerns
Maintain product knowledge, including ingredients and allergen awareness
Create a welcoming, inclusive environment for all guests
Help with scheduling, training, and onboarding new team members
Coach and support team members to drive performance and engagement
Partner with management on employee relations matters as needed
Use POS systems (such as MICROS) to manage transactions and reporting
Communicate effectively with internal teams (HR, payroll, IT, etc.)
Support inventory, merchandising, and operational processes