Retail Rescue Specialist

Second Harvest Heartland•Brooklyn Park, MN

1d•Hybrid

About The Position

The Retail Rescue Specialist is responsible for securing donated food from retailers by directly serving retail partners and facilitating relationships between retailers and partner agencies. The Food Rescue Specialist works to maximize donations and program participation by stewarding Food Rescue donors while maintaining the standards of the Food Rescue Program.

Requirements

All relevant experience including work, education, transferable skills, and military experience will be considered.
Self-starter who can work independently and efficiently under minimal supervision
Attention to detail and with excellent follow-through. Ability to prioritize work activities.
Experience in account management and marketing
Ability to travel to perform food solicitation duties, including overnight travel
Ability to navigate Second Harvest Heartland 59 county service area
Ability to perform detailed work related to record keeping of donations and strategic planning
Presentation / public speaking skills
Excellent customer service skills
Knowledge of warehouse safety, food, and product handling.
Intermediate skill level with Microsoft Office, Office 365, and the ability to learn other computer software programs.
Experience and/or willingness to interact appropriately with culturally diverse individuals and communities
Excellent oral and written English communication skills
Excellent problem solving and planning skills
Ability to work cooperatively with other staff and volunteers
Ability to follow both written and verbal instructions with minimal supervision
Valid driver’s license, safe driving record, current personal vehicle insurance and ability to be insured by Second Harvest Heartland.
Ability to use personal vehicle for Second Harvest Heartland business.

Responsibilities

Collaborate with Retail Rescue Manager and team members to increase donor program participation
Call on multiple donor sites per week to engage retail staff members
Solicit food and related products through contact with donors
Assist in soliciting prospective donors
Prepare and analyze PivotTable reports and charts
Manage donor and agency contact information in multiple databases. Develop and execute annual donor stewardship plans by donor, with support of Food Rescue Manager
Maintain active communication with internal partners to identify potential issues and opportunities improvement
Provide onsite training for store employees participating in the Food Rescue Program
Foster a trusted partnership by responding with urgency to issues, conflict resolution, problem solving, questions, and requests
Inform manager of any problems or unresolved in a timely manner
Facilitate Food Rescue agency partnerships with retailers
Provide training and follow-up support as required by program expectations and agency or retailer request.
Work collaboratively with Agency Relations to support partner agencies with their Food Rescue program
Provide materials and training for all agency partners to execute and expand their Food Rescue program
Foster a trusted partnership by responding with urgency to questions and concerns