Retail Rescue Coordinator

Regional Food Bank of Northeastern NY•Montgomery, NY

3d•Hybrid

About The Position

Responsible for providing support and assistance to all areas of the Retail Store Donation Program. Duties and Responsibilities: Serves as the customer service contact between the Food Bank and retail partners and retail partner agencies through in-person visits, phone calls and emails. Works with Manager to determine store visits based on priorities and geographic location. Completes the Food Bank's Visit Form for each meeting. Represents the Food Bank with retail partners to raise awareness and increase support for the work of the Food Bank, food insecurity, the benefits of partnership, and the impact of product donations. Conducts outreach and builds relationships. Develops and maintains knowledge of the guidelines for each retailer's food donation program in order to effectively educate store managers and personnel. Communicates partner information, leads, or food quality or service issues to the Manager with recommendations for a solution. Effectively utilizes the Food Bank's food donor and inventory management software to maximize support and monitor and report donation progress. Ensures partner information is current and accurate by confirming information through visits and telephone calls. Updates partner data in software as changes are received. Produces retail partner donation activity reports monthly (or as requested) to review with manager to identify increases/decreases in product donations. Maintains an accurate and on-time receipt process by ensuring partners submit poundage for items they receive. Assists Manager with partner recognition. Sends annual certificates of appreciation, thank you letters, or other information as needed to retail partners during the course of the year. Works with Manager to identify content, prepare drafts and coordinate mailing for partner communications. Produces and updates mailing lists to ensure delivery of newsletters, holiday card, and other mailings. Participates as directed in trainings, meetings, presentations, and conferences. Participates in Feeding America conference calls and webinars. Maintains a clean and safe workspace. Follows all safety standards and procedures. Works independently and collaboratively with other departments and employees in support of the mission of the Food Bank. Adheres to the Food Bank's Employee Code of Conduct. Performs other duties as assigned. The above statements are intended to describe the general nature and level of work performed by an employee assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees in this position. This job is eligible for a work from home option.

Requirements

Associate degree and/or two years of related work experience.
Strong interpersonal, public speaking and writing skills, and strong organizational skills including the ability to manage and prioritize multiple projects.
Strong attention to detail.
Experience with Microsoft Office Suite.
Regional travel and occasional evening or weekend work.
A valid New York State driver's license.

Nice To Haves

Food industry experience preferred.

Responsibilities

Serves as the customer service contact between the Food Bank and retail partners and retail partner agencies through in-person visits, phone calls and emails.
Works with Manager to determine store visits based on priorities and geographic location.
Completes the Food Bank's Visit Form for each meeting.
Represents the Food Bank with retail partners to raise awareness and increase support for the work of the Food Bank, food insecurity, the benefits of partnership, and the impact of product donations.
Conducts outreach and builds relationships.
Develops and maintains knowledge of the guidelines for each retailer's food donation program in order to effectively educate store managers and personnel.
Communicates partner information, leads, or food quality or service issues to the Manager with recommendations for a solution.
Effectively utilizes the Food Bank's food donor and inventory management software to maximize support and monitor and report donation progress.
Ensures partner information is current and accurate by confirming information through visits and telephone calls.
Updates partner data in software as changes are received.
Produces retail partner donation activity reports monthly (or as requested) to review with manager to identify increases/decreases in product donations.
Maintains an accurate and on-time receipt process by ensuring partners submit poundage for items they receive.
Assists Manager with partner recognition.
Sends annual certificates of appreciation, thank you letters, or other information as needed to retail partners during the course of the year.
Works with Manager to identify content, prepare drafts and coordinate mailing for partner communications.
Produces and updates mailing lists to ensure delivery of newsletters, holiday card, and other mailings.
Participates as directed in trainings, meetings, presentations, and conferences.
Participates in Feeding America conference calls and webinars.
Maintains a clean and safe workspace.
Follows all safety standards and procedures.
Works independently and collaboratively with other departments and employees in support of the mission of the Food Bank.
Adheres to the Food Bank's Employee Code of Conduct.
Performs other duties as assigned.