Retail Representative

Jars Cannabis•Fennville, MI

23d•Onsite

About The Position

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration. Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible. We are seeking a highly motivated and energetic Retail Representative, who share our passion to provide quality products and excellent customer care experience to patients who need them and who support the JARS Cannabis core values and culture. The Retail Representative works closely and collaboratively with the store assistant leadership and reports to the General Manager. A Retail Representative is responsible for providing our customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the variety of cannabis products, deals & promotions we offer. This successful candidate will also undergo a mandatory training through our groundbreaking JARS University training. This training is done both virtually and in-person at our mock-store training facility to ensure that our staff is well-educated and trained on JARS' policies, procedures and company culture.

Requirements

Minimum 2 years of customer service experience working within in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Exceptional interpersonal, communication, and customer service skills
Uses basic math skills
Must be 21 years of age or older
High school diploma or General Education Diploma (GED) is required

Nice To Haves

Cannabis industry and/or health industry experience highly desirable

Responsibilities

Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency
Ability to use suggestive selling strategies and must be able and willing to upsell all customers
Ability to take constructive criticism and be coached by upper management
Assist with inventory tasks when needed
Works scheduled shifts and follows the company's attendance policy
Follows all safety and CRA rules policies
Promoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
Records transactions accurately in the POS, uses appropriate login, and ensures the accuracy of assigned cash drawer
Performs opening and closing duties as needed
Escalates customer issues to upper management when appropriate
Maintains a positive, caring attitude, and treats both customer and co-workers with respect
Maintains neatness, cleanliness, and organization of the sales floor
Fills in when short-staffed and is willing to be cross-trained
Follows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
Listens and responds to customer and coworker needs/requests appropriately and timely