Retail Representative - Colorado

Jars Cannabis•Aurora, CO

About The Position

We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer.

Requirements

Must be 21 years of age or older
High school diploma or General Education Diploma (GED) required
Must obtain and maintain a valid Colorado MED Employee License (MED Badge) prior to the start date - see MED Badge section above for details
Must successfully pass the MED's fingerprint-based background check
Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Exceptional interpersonal, communication, and customer service skills
Basic math skills required

Nice To Haves

Cannabis industry and/or health industry experience highly desirable

Responsibilities

Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency
Ability to use suggestive selling strategies and must be able and willing to upsell all customers
Ability to take constructive criticism and be coached by upper management
Assist with inventory tasks when needed
Works scheduled shifts and follows the company's attendance policy
Follows all safety and MED (Marijuana Enforcement Division) rules and policies in compliance with Colorado state regulations
Promoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
Records transactions accurately in the POS system, uses appropriate login, and ensures the accuracy of assigned cash drawer
Performs opening and closing duties as needed
Escalates customer issues to upper management when appropriate
Maintains a positive, caring attitude, and treats both customers and co-workers with respect
Maintains neatness, cleanliness, and organization of the sales floor
Fills in when short-staffed and is willing to be cross-trained
Follows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
Listens and responds to customer and coworker needs/requests appropriately and in a timely manner