Retail Representative - MI

Jars Cannabis•Grand Rapids, MI

About The Position

We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer. Successful candidates will complete mandatory training through JARS University - conducted both virtually and in-person at our mock-store training facility - ensuring staff are well-educated on JARS' policies, procedures, and company culture.

Requirements

Must be 21 years of age or older
High school diploma or GED required
Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Exceptional interpersonal, communication, and customer service skills
Basic math skills required

Nice To Haves

Cannabis industry and/or health industry experience highly desirable

Responsibilities

Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
Utilize suggestive selling strategies and actively upsell customers on products and promotions
Accept constructive criticism and coaching from upper management
Assist with inventory tasks when needed
Work scheduled shifts and follow the company's attendance policy
Follow all safety and CRA rules and policies
Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
Perform opening and closing duties as needed
Escalate customer issues to upper management when appropriate
Maintain a positive, caring attitude and treat customers and co-workers with respect
Maintain neatness, cleanliness, and organization of the sales floor
Fill in when short-staffed and remain willing to be cross-trained
Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner
Other duties as assigned by management.