ReBIRD Retail Repair Operator (Tailor) - FT | Broadway | New York, NY

Arc'Teryx•New York, NY

20d•$24 - $27•Onsite

About The Position

As a repair operator, your main duty is to repair and extend the life of garments to help us in our mission to reduce waste. From opening and removing damaged parts, to sewing, laminating and basting various fabrics & materials together, you will be key to recovering the garment’s functionality according to Arc'teryx standards. You will become an expert in Arc'teryx products, materials and repair procedures and share your expertise with your team members. You will participate in continual learning and development as Arc'teryx expands our retail repair service offering. Our new Alpha locations will showcase the largest Retail expression of ReBIRD in North America. The team will offer a range of services inclusive of product care education, product wash service, in-store technical repair, warranty assessment with a goal to build a relationship with a Guest and support their post-purchase needs. This location will also offer a refined offering for ReGEAR (resale) and ReCUT (upcycled product) adjacent to the ReBIRD Service area. You will manage all aspects of ReBIRD within the store ensuring an optimal Guest experience tied to our sustainability commitments.

Requirements

Training in garment construction or experience in a garment production environment will be an asset
You have a passion for repair, circularity, and sustainability
You are a creative problem solver and critical thinker
You are process oriented and a dedicated learner
You have strong interpersonal skills with the ability to deal with difficult situation with tact and professionalism
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it
You can travel to receive training and skills development

Responsibilities

Performing technical sewing and lamination repairs on the full line of Arc'teryx products
Fulfilling repair work orders as directed by ReBIRD Manager and uphold repair quality repair work orders as directed by Floor Manager, ReBIRD while uphold repair quality and Global quality control standards
Collaborating with Floor Manager, ReBIRD to determine reparability and appropriate actions for individual garments
Contributing to all ReBIRD services including wash service and advise on product reparability and product care
You follow all safety rules and regulations
Collaborating with cross functional teams to develop and adapt retail repair service procedures
Guiding in the development of new team members through training and direct feedback
You continue to learn new techniques and product knowledge to provide better repairs and are open to sharing your knowledge to improve the skills of team members
Executing quality control inspections on in-store repair
Participating in training ReCARE store teams in your region