Retail Repair & Maintenance Coordinator

Marc Jacobs • New York, NY

3d • $34 - $35 • Onsite

About The Position

Marc Jacobs International, driven by the visionary leadership of Marc Jacobs, is seeking a proactive and detail-oriented Retail Repair & Maintenance Coordinator based in our New York City (SoHo) headquarters. This role is responsible for ensuring all locations remain fully functional, safe, and customer-ready, with a strong focus on coordinating repairs and maintenance. The position also supports new store openings, store closures, alarm systems, and business licensing compliance.

Requirements

• Strong understanding of retail store systems and maintenance needs
• 2+ years of experience in retail maintenance, facilities coordination, or multi-site operations
• Strong problem-solving abilities in a fast-paced environment
• Experience with maintenance/work order systems preferred

Responsibilities

• Serve as the primary contact for all store repair and maintenance requests
• Prioritize urgent issues that impact store operations, safety, or customer experience
• Dispatch vendors and ensure timely, high-quality completion of work
• Track and follow up on all work orders to minimize downtime
• Conduct routine store inspections and proactively identify maintenance needs
• Implement and manage preventive maintenance programs
• Ensure all stores meet brand standards and operational readiness
• Coordinate and manage repairs for: • Plumbing and restrooms • HVAC systems • Store fixtures, shelving, and displays • Doors, locks, and flooring • POS and back-office equipment
• Coordinate maintenance and facility readiness for new store openings
• Work with construction, operations, and vendors to ensure all systems (lighting, HVAC, fixtures, alarms)
• Schedule and oversee final repairs, punch-list completion, and store setup support
• Support store closures, including: • Coordinating fixture removal and repairs • Ensuring utilities are properly shut down • Managing vendor access and timelines • Preparing locations for handover or lease requirements
• Source and manage third-party contractors and service providers
• Review estimates, negotiate pricing, and control maintenance costs
• Build relationships with vendors to ensure fast and reliable service
• Track expenses and support maintenance budgeting
• Coordinate installation, maintenance, and repair of store alarm systems
• Partner with alarm vendors to troubleshoot issues and ensure system functionality
• Respond to alarm-related incidents to maintain store security
• Maintain alarm permits and documentation
• Track, renew, and maintain all required business licenses and permits
• Ensure compliance with local, state, and regulatory requirements
• Coordinate inspections and maintain accurate licensing records
• Manage access to systems and tools for retail employees as part of onboarding / offboarding process
• Approve retail supply orders and budgets (including office supplies, branded packaging, etc.)
• Maintain retail DTC calendar, store contact information, and distros
• Assist with compiling, validating, and analyzing data collection results
• Review, code, and approve invoices in accounting payment platform

Benefits

• paid holidays
• vacation time
• sick and personal time
• medical, dental and vision insurance
• 401k matching
• discounts on travel, entertainment, and more through our partnership with PerkSpot
• MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed