Retail Relationship Manager - Community Development - Rome, GA

Center Parc Credit Union•Rome, GA

26d•$65,000•Onsite

About The Position

Seeking past experience engaging in outside sales, business development, networking, and prospecting to grow deposits and loans for a Credit Union, Bank or related Financial Institution. Do you have past experience getting out in the community to increase foot traffic to a branch, deepening relationships in the community, and growing a member (customer) base? If yes, apply today! This Retail Relationship Manager will work out of our Rome, GA branch and develop relationship throughout the Floyd, County area. The Retail Relationship Manager (RMM) is responsible for the development, oversight, and expansion of retail member relationships and member growth within an assigned geographical area. They engage in contact and follow up activities, pipeline management, sales calls, and other initiative-taking activities to acquire new retail members and contribute to deposit growth.

Requirements

A bachelor’s degree in finance, accounting, business accounting, or related field or 2 additional years of specific work experience in lieu of degree
3 or more years of relative experience using a needs-based consultative sales structure
3 or more years of engagement in outside prospecting and sales activities
Microsoft Office software

Nice To Haves

A well-developed capability to analyze business financial statements
Working knowledge of retail banking services and product offerings
3 years specific B2C sales experience in a credit union

Responsibilities

Adhere to and deliver on CPCU's core values:
Serve Exceptionally
Commit to Better
Find the Fun
Invest in Integrity
Follow the Numbers
Go Forth and Conquer
Protect with Passion
Identify and acquire new retail members through prospecting, pipeline management, referral resources, community engagement, planned calling activities, and both in person and telephone outreach efforts.
Develops and maintains a network of local market Centers of Influence (COI) contacts.
Works collaboratively with APCU/Center Parc Business Relationship managers to acquire retail members by offering credit union membership to the employees of businesses for which the Business Relationship Mangers have obtained a business membership.
Engages with key decision makers to discover their business needs; Proactively identifies and successfully converts sales opportunities through needs-based conversations..
Maintains awareness and focus on the strategic initiatives of the credit union and engages in activities that are likely to result in the furtherance or achievement of strategic objectives around growth and increased membership.
Partners with internal stakeholders and functional support areas whenever collaboration is needed to ensure flawless onboarding of new members or a concentrated number of new members in one facility or location.
Collaborates with brank managers with the assigned territory and with the resources of the member development department to avoid duplicity of activities and to identify whether a hand-off to the RMM would be appropriate or feasible.
Offers appropriate products and services and guidance aimed at enabling prospective members to achieve their financial goals and meet their present and future financial needs.
Facilitates the ability for the retail members to speak with internal business partners for resolution of inquiries and concerns that cannot be resolved by yourself.
Completes member relationship-building assignments, such as follow up calls, pre-determined member contact intervals, incentive announcements, and acknowledgement of important dates (birthdays, anniversaries, etc.).
Maintains up to date product knowledge; has a full understanding of the features and benefits of the related products and services offered by the credit union
Maintains knowledge of diverse types of financial and economic concepts, membership geographic areas approved for APCY/Center Parc, and market segments that have been identified as part of the credit union’s strategy.
Effectively uses written and oral communication skills in daily correspondence and completion of tasks, interactions with members, staff, vendors, and regulators.
Consistently communicates a positive and clear message around the credit union’s strategic goals, objectives, and delivery of quality services to members.
Complies with all aspects of BSA/AML, OFAC, NCUA regulations as they relate to this position.
Demonstrates attention to detail, advanced analytical skills, and drive for results.
Adherence to high ethics and accountability in all member conversations and product recommendations,
Other duties as assigned.