Retail Relationship Banker

Origin Bank•Ruston, LA

About The Position

At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes and maintains positive customer experiences and relationships; and promotes the Bank’s culture, including the support of our Brand promise and Core Values. Word Duties and Responsibilities include the following.

Requirements

High school diploma or general education degree (GED), college degree preferred.
To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel.
Ability to use basic office machines.
Ability to learn bank-specific software such as MPC, IBS, ADP, etc.
Promotes the Bank’s culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor.
Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Individual must be flexible and able to travel to assigned Banking Centers to fill staffing needs with or without notice.

Responsibilities

Serves as a trusted advisor by connecting people to their dreams through meaningful conversations and by providing relevant banking advice.
Educates customers on safe banking practices and helps prevent fraud through proactive guidance.
Is proficient with all required computer systems.
Conducts transactions according to policy on behalf of customers.
Maintains an accurate and balanced cash drawer, following all cash handling, reconciliation, and security procedures.
Efficiently opens all retail products and services for customers.
Ensures accuracy for new accounts and makes corrections as necessary
Suggests the correct products and services in accordance with the customer’s needs and desired outcomes.
Ensures customers are informed and comfortable using our products and engaging with our technologies.
Follows through on all referrals and refers business to our commercial, insurance and investments partners.
Seeks opportunities to develop new banking relationships from his or her own network and from the community.
Actively seeks opportunities to develop new banking relationships through personal networks and community engagement.
Follows all policies and procedures.
Assists customers with service needs including but not limited to:
Account and statement research
Processing Wire Request
Safe deposit box access
Rate and yield quotes
Night deposit agreements
Card disputes and replacements