As a Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. This includes receiving and organizing merchandise, picking, packing, retrieving orders from back-of-house storage, and delivering them curbside to the customer. You will also monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders and help keep the stockroom and sales floor running efficiently. The role involves customer interactions such as greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind-the-scenes support colleague, with the customer at the heart of everything. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! Colleagues begin each day energized, review goals, learn about new products and promotions, and prepare the store. They bring energy and focus to every task, whether receiving merchandise, tagging items, or organizing the stockroom. On the floor, they focus on the customer, building trust through personal, helpful interactions. Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They wrap up their day by organizing the stockroom, completing orders, and setting the team up for the next day’s success. The company values mutual support, honesty, care, collaboration, and continuous improvement to deliver individual and store results.
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Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees