About The Position

As a Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. This includes receiving and organizing merchandise, picking, packing, retrieving orders from back-of-house storage, and delivering them curbside to the customer. You will also monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders and help keep the stockroom and sales floor running efficiently. The role involves customer interactions such as greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind-the-scenes support colleague, with the customer at the heart of everything. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! Colleagues begin each day energized, review goals, learn about new products and promotions, and prepare the store. They bring energy and focus to every task, whether receiving merchandise, tagging items, or organizing the stockroom. On the floor, they focus on the customer, building trust through personal, helpful interactions. Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They wrap up their day by organizing the stockroom, completing orders, and setting the team up for the next day’s success. The company values mutual support, honesty, care, collaboration, and continuous improvement to deliver individual and store results.

Requirements

  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors
  • Ability to read and understand employment policies and safety rules/procedures in English
  • Comfortable communicating and collaborating with customers and colleagues
  • Meeting daily sales goal challenges
  • Enjoy meeting people, learning about them, and sharing information
  • Resourceful and eager to start a new venture and can adapt to changing priorities
  • Ability to work on your own but are great with team dynamics
  • Ability to talk
  • Ability to lift
  • Ability to constantly move
  • Ability to stand
  • Ability to reach with arms and hands
  • Ability to stand for at least two consecutive hours
  • Ability to lift at least 30lbs.
  • Ability to stoop
  • Ability to kneel
  • Ability to crouch
  • Ability to climb ladders
  • Ability to reach, including above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Responsibilities

  • Supporting store operations
  • Maintaining inventory accuracy
  • Ensuring a smooth customer experience
  • Receiving merchandise
  • Organizing merchandise
  • Picking orders
  • Packing orders
  • Retrieving orders from back-of-house storage
  • Delivering orders curbside to the customer
  • Monitoring alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders
  • Keeping the stockroom and sales floor running efficiently
  • Greeting shoppers warmly
  • Resolving customer issues
  • Delivering orders curbside with care
  • Reviewing goals
  • Learning about new products and promotions
  • Preparing the store for success
  • Tagging items
  • Organizing the stockroom
  • Recovering the floor and fitting rooms
  • Updating signs and pricing
  • Restocking merchandise
  • Supporting any needed merchandise moves
  • Completing orders
  • Setting the team up for the next day’s success

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Opportunity to join Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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