About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Receiving Colleague, also known as a Back of House Colleague, you will be responsible for managing the flow of merchandise into our stores. You will be part of a team that ensures products are received, processed, and made available for sale in a timely and efficient manner as well as the upkeep of merchandise within the store and stockroom maintenance. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.
Responsibilities
- Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
- Receive and unload merchandise from delivery trucks; unpack merchandise from vendor boxes; and remove merchandise from plastic bags and packaging.
- Sort and organize merchandise based on its type, size, or category.
- Complete all processing and receiving activities in accordance with productivity standards, timelines, and asset protection inventory control and compliance procedures.
- Transfer merchandise from the receiving area to the stockroom or sales floor and assist the Merchandise Team in the movement of fixtures and merchandise for new product placement, season changes, and clearance set.
- Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives his/her package in good condition.
- Retrieve orders from our back-of-house storage and deliver them curbside to the customer.
- Work with other team members to achieve department goals and maintain a positive work environment.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and eager to start a new venture and can adapt to changing priorities.
- Self-starter; able to adapt quickly to changing customer expectations and needs.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
