About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: We believe in creating a welcoming environment where both customers and team members feel valued. As a Receiving Colleague, also known as a Back of House Colleague, you'll play a vital role in keeping our store running smoothly and efficiently. In this role, you'll help manage the flow of merchandise in and out of the store, carefully handle inventory, and maintain an organized stockroom. Every task you take on will contribute to creating an exceptional shopping experience for our customers. Your dedication to teamwork will shine as you collaborate with colleagues to achieve department goals and foster a positive workplace. Most importantly, you'll make every customer feel welcome by greeting them with a smile and offering your help whenever needed. We're looking for flexible, team-oriented individuals who thrive in a fast-paced environment. If you're someone who can handle multiple tasks and is available to work a variety of shifts, including nights, weekends, and holidays then come be part of a team that's dedicated to making every customer feel at home.
Responsibilities
- Deliver customer service excellence by greeting customers warmly, actively listening to their needs, and providing thoughtful assistance.
- Receive and unload merchandise from delivery trucks; unpack merchandise from vendor boxes; and remove merchandise from plastic bags and packaging.
- Sort and organize merchandise based on its type, size, or category, ensuring that items are properly labeled, tagged, or marked for easy identification and retrieval.
- Apply Radio Frequency Identification (RFID) tags and conduct inventory scans with precision.
- Complete all processing and receiving activities in accordance with productivity standards, timelines, and asset protection inventory control and compliance procedures.
- Transfer merchandise from the receiving area to the stockroom or sales floor and assist the Merchandise Team in the movement of fixtures and merchandise for new product placement, season changes, and clearance set.
- Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives their package in good condition; process shippable returns and abandoned in store pickup orders.
- Retrieve orders from our back-of-house storage and deliver them curbside to the customer.
- Work with other team members to achieve department goals and maintain a positive work environment.
Requirements
- No Education or Experience Required.
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and eager to start a new venture and can adapt to changing priorities.
- Self-starter; able to adapt quickly to changing customer expectations and needs.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match to invest in your future.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
