Retail Product Consultant (V)

Ulrich Lifestyle Structures•Visalia, CA

13h•$60,000 - $82,000•Onsite

About The Position

As the Retail Product Consultant, you serve as the face of Ulrich for potential customers that arrive at our stores. You will be responsible for warmly welcoming customers and learning about the solution they desire. By leveraging our proven process and a keen ability to listen to the true needs of the customer, you will set them up to speak with the Senior Designer to build their dream. You will be responsible for the presentation of the store, fielding incoming calls, scheduling meetings with the designer, customer outreach, and following up for referrals and reviews of their experience while leveraging our CRM system. On occasion, you will be required to design the customer’s structure and sell them on our solution should the Senior Designer be unavailable when it's time to move forward. Compensation and Benefits Total Target Earnings are $60-82k depending on experience and performance Earnings are comprised of a base + monthly performance bonus Medical, Vision, Dental PTO 401(k) with a company match Non-Exempt Full-time Life Insurance Long/Short Term Disability Insurance Professional Development Work Location & Hours Ulrich’s Visalia Retail Store This is not a remote working position Work hours will vary Monday through Friday between 8:30 am and 5:30 pm. Various Saturdays are required and scheduled by the manager. The store is closed on Sunday. The expectation is a 45-hour workweek

Requirements

Must be punctual, have a positive attitude, and have a personal drive to exceed goals
Maintain a professional appearance
Ability to listen, understand, and ask probing questions
Highly coachable, able to learn quickly, and retain knowledge
Must be tech-savvy and have computer skills (able to type quickly and navigate efficiently)
CRM experience - HubSpot preferred
Attention to detail and process requirements
Strong communication, interpersonal, teamwork, and customer service skills
Time management and analytical skills
Familiarity with Google Suite
Ability to have high-level conversations and not get too deep into the process with customers
Able to lift up to 40 lbs
Occasionally attend local community meetings to communicate with potential customers

Responsibilities

Greeting customers as they arrive and controlling the initial steps of the buyer journey
Leverage our CRM system to provide better insights to both sales and marketing
Ensuring that all marketing materials are stocked and in place
Ensure the store is maintained (using various vendors) and in top shape at all times for when customers arrive
Outbound and inbound calls with customers.
Follow up with customers post-sale via email, phone, and text
Support the entire Ulrich team and push to achieve sales goals through collaboration and drive
Act as a backup designer as needed