Retail Processor

MSC SERVICES LLC•Colorado Springs, CO

5d•$24 - $35•Onsite

About The Position

Retail Loan Processors play an integral part within the sales organization and serve as the company’s voice, partner and liaison to our customers. Our team members provide a superior level of customer service to internal and external customers. We take pride in the fact that our team members maintain a positive attitude backed by a strong commitment to the success of the team, reputation of the company and dedicated to finding the best answer or solution for the situation. Our team members are committed to adhering to the integrity of the company’s ability to sell the loan by following established guidelines, policies and procedures found in the Continuity Book and other company-specific resources.

Requirements

Excellent written and verbal communication skills.
Attention to detail required.
Strong time management and organizational skills
A team player, ability to work independently.
Thrive in a fast-paced, high production environment.
Ability to handle difficult situations independently while being solution oriented.
Ability to adapt to change in a fast-paced environment.
Willing to go above and beyond what is expected to impress our clients and referral partners.
Basic understanding of Mortgage Compliance Regulations, Program Guidelines, and Loan Structure
Previous experience working with FHA, VA and USDA loans and websites is required.
Minimum three (3) years of mortgage processing, underwriting, originating or a combination of all aspects.

Responsibilities

Review new loan submissions from Loan Officers.
Verify loan packet is complete with checklist and accompanying disclosures, documents, needs list, anticipated or confirmed program/investor, etc.
Request any additional items needed from borrower to complete loan.
Order and receive VODs, VOEs, appraisal, title, etc. as appropriate.
Work with borrowers to obtain documentation necessary to close.
Input final information as applicable, for final loan submission.
Submit loan to Underwriting upon receipt of documents, as needed, for a complete loan file to obtain a clear loan approval.
Submit all documents needed to draw closing documents.
Ensure closing instructions and documents have been released to title before closing, ensuring a final settlement statement is issued to Loan Officer prior to closing.
Submit complete files to Underwriting based on Investor and/or AUS requirements. Clear any conditions that require communication to the title companies, appraiser, employers, surveyors, etc.
Coordinate submitted files to Underwriting & Closing to meet file expectations.
Communicate loan approval from underwriting.
Pipeline Management – update and track information in LOS with current and up to date information. Must track all items ordered, received and/or still lacking.
Place detailed comments in the conversation log every time a file is handled.
The loan processor will work closely with Mortgage Experts to provide exceptional experiences for our clients.
Regular, reliable and predictable attendance is an essential function of this role.
Other duties as assigned.