Retail Processing Trainer

Western Alliance Bank•Dallas, TX

11d

About The Position

As a Trainer you'll be responsible for enhancing the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with company’s core values. This is a new role that will support operational readiness by ensuring consistent onboarding, process adherence, and performance support for our processing teams. You'll be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and for managing all phases of training interventions.

Requirements

3+ years of related experience in Training or similar field.
High school diploma required.
Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate mortgage industry experience.
Intermediate speaking and writing communication skills.

Responsibilities

Identify training needs by evaluating strengths and weaknesses.
Translate requirements into trainings that will groom employees for the next step of their career path.
Develop or oversee the production of classroom handouts, instructional materials, aids and manuals.
Direct structured learning experiences and monitor quality results.
Deliver training courses and assess training effectiveness to ensure incorporation of taught skills and techniques into employee’s work behavior.
Periodically evaluate ongoing programs to ensure that they reflect any changes.
Stay abreast of the new trends and tools in employee development.