Retail Process Improvement Intern

Richemont • New York, NY

1d

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Embark on an enriching journey this summer by joining our dynamic and highly engaged summer internship program at Richemont! WE WELCOME Passionate and enthusiastic students eager to gain firsthand experience and contribute to the daily operations and exciting projects within the high-end luxury sector, spanning jewelry, timepieces, fashion, and accessories. If you're curious about the intricate world of luxury brands and ready to make an impact, we welcome you. YOUR INTERNSHIP EXPERIENCE As an intern, you will be fully immersed in Richemont's vibrant organization and unique culture, engaging in a wide array of activities across our prestigious Maisons. You will play a vital role, assisting your dedicated team in executing brand or functional strategies, and contributing to key initiatives and projects that drive development and understanding in areas such as sales, culture, analytics, and service. INTERNSHIP TITLE Retail Process Improvement Intern - Cartier ROLE OVERVIEW The Retail Process Improvement Intern will support Cartier's Workforce Management team, which is part of Commercial Operations. This role will specifically focus on identifying, analyzing, and implementing improvements to operational processes within our retail boutiques, with a strong emphasis on workforce efficiency, scheduling optimization, and their impact on commercial performance and client experience. This is a valuable opportunity to apply industrial engineering principles and continuous improvement initiatives within a luxury retail environment, contributing directly to the effectiveness of Cartier's commercial operations. The intern will work closely with the Process Engineer to optimize staff utilization, streamline retail workflows, reduce waste, and enhance overall productivity and client satisfaction across Cartier's boutique network.

Requirements

• Currently enrolled in an accredited university or college program, pursuing a degree in Industrial Engineering, Operations Management, Business Administration, or a related technical field.
• Strong analytical and problem-solving skills with an ability for data interpretation, particularly in relation to operational and workforce metrics
• Technologically proficient with strong computer skills, including Microsoft Office Suite (Excel, PowerPoint, Power Apps) and Google Looker.
• Exceptional written and verbal communication abilities, with the ability to communicate effectively with diverse teams.
• Strong attention to detail and organizational skills
• An innovative and proactive thinker, thriving in a dynamic, fast-paced environment.
• A collaborative team player, eager to contribute, empower others, and achieve collective success.
• Highly energetic and enthusiastic about supporting diverse projects and initiatives.
• Available to commit to a full-time schedule throughout the entire duration of our Summer Internship Program from June 1st to August 7th.
• Legally authorized to work in the United States.
• Please note: International students must possess a current work visa; Richemont North America does not sponsor work visas for summer internships.
• Must be 18 years of age or older by the start of the program.

Responsibilities

• Retail Process Analysis: Assist the Process Engineer in mapping current state processes within Cartier retail boutiques, with a particular focus on workforce-related activities (such as staff scheduling, task allocation, back-of-house procedures). Identify constraints, inefficiencies, and areas of improvement with staff utilization and operational performance.
• Workforce Analysis: Conduct detailed analysis of scheduling practices and staff productivity within retail boutiques, identifying opportunities to optimize resource allocation and improve operational efficiency. This includes analyzing client traffic patterns to ensure staffing schedules are optimally aligned, meeting business needs and enhancing client experience.
• Data Collection & Analysis: Analyze available operational data from retail boutiques, primarily focusing on client traffic patterns to align with sales labor standards. The intern will assist with identifying and proposing other relevant metrics that can be used in conjunction with completed studies and created standards to help build a comprehensive operational and labor model. This involves gathering data to establish, validate, and refine labor standards, supporting process improvement projects and quantifying potential benefits related to workforce optimization and commercial outcomes.
• Collaboration: Work collaboratively with a wide range of stakeholders, including boutique management, commercial operations, client services, Human Resources, the Commercial Performance team, and the broader Workforce Management team, to gather insights, facilitate communication, and ensure successful project execution and adoption of new processes.
• Solution Development: Contribute to the development of innovative solutions and recommendations for retail process optimization, root cause analysis, and end to end process visualization. Concurrently, create and update comprehensive process documentation, flowcharts, work instructions, and reports specific to retail boutique operations and workforce processes to ensure clear communication, adherence to labor standards, and sustainability of improvements. The focus will be on improving staff efficiency, enhancing the client journey, and supporting commercial objectives through optimized processes and workforce management strategies.

Benefits

• A stimulating and competitive work environment, surrounded by passionate professionals dedicated to excellence.
• The opportunity to gain invaluable insights into the luxury goods industry, laying a strong foundation for your future career.
• Benefit from a dedicated Mentor, a subject matter expert and leader, who will guide your immersion and ensure a rich, supportive learning experience.
• This is a paid internship, offering competitive compensation.
• Compensation: $25/hourly.
• Please note: Interns are responsible for their own housing and travel arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern