Retail Private Banker II

Accounts • Morristown, NJ

2d • $72,653 - $100,000

About The Position

Manages and drives all aspects of sales development, operations and customer service activities within the branch. Delivers financial service products to current and potential customers while meeting established sales and deposit goals and objectives as well as ensuring regulatory compliance within the assigned branch.

Requirements

• High School diploma or GED
• Minimum of five to ten years experience in branch banking
• Ability to meet/exceed customer service needs, identify customers/project needs and prospecting clients
• Working knowledge of bank’s products & services, letters of credit, sweep accounts, zero balance accounts, concepts & techniques, and cash management services
• Ability to model cross-selling techniques & close sales
• Ability to resolve customer questions or complaints
• Ability to manage staff and resolve conflicts
• Ability to foster open communications; deliver presentations; demonstrate listening, speaking and written communication skills and translate technical materials
• Ability to answer questions effectively; build relationships; build internal and external networks
• Ability to act with integrity; demonstrate adaptability; work commitment; maintain a positive performance in all situations
• Working knowledge of Microsoft Excel, Word, Access and Outlook
• Ability to interact effectively and tactfully with all levels of the Bank
• Ability to read, write and speak English clearly
• Must be able to drive a car
• Strong communication skills, enthusiastic, and be willing to exceed our clients and prospects expectations with every interaction.
• Solid sales skills and possess the ability to effectively negotiate, communicate and educate our clients and prospects of products, services and the PGB brand.
• Have a basic understanding of Cash Management products and services with an understanding of the implementation.
• Maintain customer files
• Assists Business Development Officer and Commercial Loan Officers on business calls to existing and potential new clients

Responsibilities

• Lead outside calling efforts as part of the growth and development of deposits, loans and wealth prospects.
• As needed partnering with Relationship Bankers to help aid in the growth of overall market share within the assigned market.
• A leader in the development, expansion and management of consumer and business account relationships within a branch, concentrating efforts in meeting customer wealth needs for financial products.
• Identify customers with additional profit potential and develop action plans to expand these relationships; utilize sales programs to acquire new relationships.
• Deliver business plan growth and income objectives; manage, coach and support all branch employees on sales aiding in the developing, managing and growing profitable customers relationships.
• Monitor and control branch income and expense accounts, emphasizing error and loss containment.
• Ensure that products and services recommended are an appropriate fit for the client.
• Cross-sell as appropriate and utilize sales programs like CRM, to acquire new relationships.
• Participate in community organizations and activities to enhance the Bank’s image and develop additional business and referral sources.
• Measure service levels against customer expectations; identify quality gaps and follow-up with action plans to address these.
• Resolve complex servicing problems, particularly for most profitable relationships.
• Ensure compliance with all established internal policies and external regulations and suitability of the branch environment for business.
• Ability to handle large amounts of cash.
• Keep current with pertinent banking regulations, including but not limited to Reg. DD, Reg. CC, BSA, CRA, Right to Financial Privacy Act, FDIC insurance provisions, etc.
• Work closely with Retail Client Experience Manager to ensure all team members are coached in the areas of service, sales and policy.
• Management team is responsible for hiring selection and development of branch staff.
• Oversees the daily operations of the branch and review the work of the Retail Client Experience Manager.

Benefits

• We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, education reimbursement, wellness programs and more.
• We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees