Retail Print Sales Supervisor

Staples Inc.•Rochester Hills, MI

4h•Onsite

About The Position

Print Supervisors direct a team in driving results for key metrics by selling and providing total print solutions for customers to help them achieve their print and marketing goals. This role emphasizes collaboration and inclusivity in assisting customers within a fun, team-oriented retail culture. Staples is currently undergoing a brand transformation and growth strategy within the retail industry, aiming to help customers and the community discover innovative products, services, and inspiration. The company highlights its employees as central to its success and is leading the way in a new era of working and learning.

Requirements

Able to work a flexible schedule based on the store’s needs
Experience directing a team and/or supervising others while managing many priorities
Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
Attention to detail and keen eye for noticing quality issues
Manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Experience overcoming objection and engaging with customers to understand their needs
Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Responsibilities

Direct a team in driving results for key metrics by selling and providing total print solutions for customers
Help customers achieve their print and marketing goals
Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
Drive customer satisfaction by focusing on customer engagement, quality, and the community
Coach associates in exceptional service, consultative selling, and total solutions
Be flexible to perform other duties as assigned
Lead and develop a team committed to operational excellence in driving profitable sales & margin
Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships

Benefits

Full-time hours
Generous paid time off
Career development program
Weekly pay
Bonus plan eligible
401(k) with company match
Full medical, dental and vision insurance
Associate discounts on in-store and online merchandise, services and warranty plans
Discounts at hundreds of retailers, restaurants and more
Many more benefits