Retail Print Manager

Office Depot-posted about 1 year ago
Full-time • Mid Level
Sherman, TX
10,001+ employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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As a Retail Print Manager at Office Depot, Inc., you will play a pivotal role in driving print sales and service growth within a high print volume store. Your enthusiasm and expertise in print services will help create a vibrant sales culture, enhance visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee all aspects of the print production process, manage print equipment and supplies, and ensure the delivery of high-quality print materials while fostering a positive culture aligned with Office Depot's values.

  • Ensure delivery of memorable customer experiences and client satisfaction in the Print Department.
  • Execute Office Depot's selling techniques and sales training in print and across the store.
  • Drive a sales-focused environment through training and development of all associates, inclusive of print.
  • Act as a role model for delivering exceptional customer service and product expertise.
  • Provide guidance, direction, and ongoing training to all associates on print processes and selling techniques.
  • Facilitate training sessions on the business model and holistic service offerings for clients/customers.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Operate all equipment within the Print Services area to maintain efficient production and ensure timely completion of customer orders.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
  • Maintain safety and security of the print department, building, and associates during the absence of other managers.
  • Perform opening and closing responsibilities, including alarm system management and cash handling.
  • High School diploma or equivalent education preferred.
  • Minimum 1-3 years of experience in related field.
  • Minimum two years management experience or demonstration of skills through an internal development program.
  • Experience in Print Center Operations.
  • Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook).
  • Subject matter expert in the Print Services area and associated information systems.
  • Advanced selling skills and strong interpersonal and communication skills.
  • Ability to coach and train others in a professional environment.
  • Excellent verbal and written communication skills.
  • Ability to use technology applicable to role and access necessary information.
  • Experience with logistics, freight, and visual merchandising displays and standards.
  • Passion for print services and delivering exceptional customer service.
  • Desire to continually develop personal selling skills and product knowledge.
  • 401(k)
  • Competitive salaries
  • Retail Store Hourly Management Incentive program
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