Retail Print Manager

Office Depot•Jacksonville, FL

3h•Onsite

About The Position

As a Retail Print Manager at Office Depot, you will be crucial in driving print sales and service growth within a high print volume store. Your role involves creating a vibrant sales culture, enhancing visual and merchandising standards for print products, and ensuring exceptional client satisfaction. You will oversee all aspects of the print production process, manage print equipment and supplies, and guarantee the delivery of high-quality print materials. The Print Manager will lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot's 5C values (Customer, Commitment, Change, Caring, and Creativity). Additionally, you will serve as a "Key Carrier" and leader on duty, responsible for opening and closing the store. This position requires a flexible schedule, including evenings, weekends, and occasional holidays. The ideal candidate is passionate about print services, delivering outstanding customer service, driving operational excellence, and developing a high-performing team.

Requirements

High school diploma or equivalent preferred
1–3 years related experience
Minimum 2 years management experience or equivalent internal development
Experience in Print Center operations
Experience with logistics, freight, and visual merchandising
Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
Subject matter expert in Print Services and related systems
Proficient with role-related technology and POS systems
Advanced selling skills
Strong interpersonal and communication skills (verbal and written)
Passion for our brand, products, services, and solutions
Desire to continuously grow selling skills and product knowledge
Ability to coach, train, and develop others
Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust
Action-oriented, drives for results, makes sound decisions, and demonstrates patience

Responsibilities

Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
Drives a sales-focused environment through the training and development of all associates, inclusive of print.
Act as a role model for delivering exceptional customer service and product expertise.
Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
Other duties as deemed necessary
Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates during the absence of other managers.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
In partnership with all associates, ensure regular loss prevention compliance.
Full responsibilities associated with External Key Carrier designation.