Retail Print Manager

Office Depot • Tyler, TX

6h • Onsite

About The Position

As a Retail Print Manager at Office Depot you will play a pivotal role in
driving print sales and service growth within our high print volume store. Your
enthusiasm and expertise in print services will help us create and nurture a
vibrant sales culture, enhance our store's visual and merchandising standards
for print products, and prioritize unparalleled client satisfaction. The Print
Manager will be responsible for overseeing all aspects of the print production
process, managing print equipment and supplies, and ensuring the delivery of
high-quality print materials. The Print Manager will help lead a
customer-centric environment, engage with the local community, all while
fostering a positive culture aligned with the Office Depot 5C values of
Customer, Commitment, Change, Caring, and Creativity. As a Print Manager you
will also be a "Key Carrier" and considered a leader on duty; responsible for
opening and closing the store. The Print Manager must be able to work a flexible
schedule that aligns with business needs, inclusive of the ability to work
evenings, weekends, and occasional holidays. The ideal Print Manager should be
passionate about print services, delivering exceptional customer service,
driving operational excellence, and developing a high-performing team.

The essential functions of this position may require you to consent to periodic
comprehensive background checks conducted by a third-party.

Requirements

• High school diploma or equivalent preferred
• 1–3 years related experience
• Minimum 2 years management experience or equivalent internal development
• Experience in Print Center operations
• Experience with logistics, freight, and visual merchandising
• Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
• Subject matter expert in Print Services and related systems
• Proficient with role-related technology and POS systems
• Advanced selling skills
• Strong interpersonal and communication skills
• Passion for the brand, products, services, and solutions
• Desire to continuously grow selling skills and product knowledge
• Ability to coach and train others
• Adaptable to a changing environment
• Excellent verbal and written communication
• Positive and engaging; demonstrates integrity, accountability, and trust
• Action-oriented, drives for results, makes quality decisions, and shows patience

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Other duties as deemed necessary
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• In partnership with all associates, ensure regular loss prevention compliance.
• Full responsibilities associated with External Key Carrier designation.

Benefits

• The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
• You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED