Retail Pharmacy Technician

Trinity Health • Dubuque, IA

7d

About The Position

The Pharmacy Technician assists in the technical functions of the practice of pharmacy, enabling the pharmacist to provide pharmaceutical care to the patient. SCOPE OF SERVICE/CUSTOMER: Reports to the Lead Pharmacist or in their absence, the Retail Pharmacy Supervisor. Under the supervision of a pharmacist, assists in the provision of pharmaceutical care to patients ranging in age from newborns to geriatrics. Tasks require a moderate amount of independent judgement, an advanced level of technical knowledge, and a high degree of accuracy.

Requirements

• Must be 18 years of age or older
• Registration with Iowa Board of Pharmacy within 30 days of employment
• Certification as a Pharmacy Technician within one year of employment
• Performs math calculations involving addition, subtraction, multiplication, divisions, percentages, fractions and the metric system accurately.
• Must exhibit independent thinking in performing job functions.
• Must have above average recall abilities in order to perform technical job functions, i.e., remember the generic/trade names of over one thousand medications, remember medications which are price exceptions, etc.
• Must possess the ability to effectively and courteously communicate with customers and members of the pharmacy, medical and hospital staffs.

Nice To Haves

• Typing, clerical and science background desirable.

Responsibilities

• Greets and assists patients/customers in person and on the phone in a professional and confidential manner
• Communicates effectively with colleagues and customers alike, being a good listener and adjusting style as needed
• Represents MercyOne Retail Pharmacies in a courteous, friendly, and caring manner
• Performs duties with flexibility, adapting to changing schedules and needs of the customers, prioritizing workload accordingly
• Operates cash register accurately, including cash, credit card, in store charges and payments on account
• Assists with all aspects of inventory control: ordering, receiving, stocking, returning, and additional drug inventory control duties, including checking pharmacy stock shelves for outdated drugs.
• Ensures that pharmacists are providing all patient counseling, consultation, and any other activities that involve professional judgment
• Files prescriptions or other paperwork, stocks bottles and vials and performs other clerical duties as necessary or requested
• Collects accurate patient demographic, allergy and medication data from patients and caregivers
• Utilizes pharmacy dispensing software to accurately input patient and third-party information, and process new and refill prescriptions following safety procedures to ensure pharmacist involvement in any process that would involve professional judgment.
• Packages and labels prescriptions for final verification of pharmacist in an organized and highly accurate manner
• Contacts prescribers to obtain prescription refill authorization
• Accepts prescription refill authorizations communicated to the pharmacy by a prescriber or the prescriber's representative.
• At the discretion of the supervising pharmacist, and after receiving appropriate training, may accept new prescription drug orders or medication orders communicated to the pharmacy by a prescriber or the prescriber's agent.
• Performs drug compounding processes for nonsterile compounding as provided by Iowa Pharmacy Law after appropriate training.
• Contacts 3rd party payers or physician offices as appropriate to resolve third party prescription payment issues (including prior authorization, step therapy, processing questions etc)
• Actively participates in quality, safety, and problem-solving activities with other pharmacy staff and hospital/clinic departments.
• Performs other duties and responsibilities as requested by pharmacists, supervisors or managers
• Follows all Federal and State laws regulating the practice of pharmacy, and the duties allowed to pharmacy technicians.
• Maintains required department confidentiality and abides by HIPPA regulations.
• Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in medical center and/or departmental education programs.
• Supports and abides by all medical center, departmental, and safety policies and procedures.
• Proactively identifies safety concerns surrounding the work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed