Retail Pharmacy Technician

St Luke's University Health Network-posted 3 months ago
Allentown, PA
5,001-10,000 employees
Hospitals
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St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Under the direction of a pharmacist, delivers medications, including filling patient medication orders for outpatient prescriptions, running cash register, helping customer with insurance related questions, waiting on customers, answering phones and utilizes the pharmacy computer system. Performs administratively assigned duties. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

  • Fills medications from computer generated labels.
  • Demonstrates ability to answer telephone/window and deal with visitors to pharmacy appropriately.
  • Involves other pharmacy staff when appropriate.
  • Directs all drug information questions to a pharmacist.
  • Communicates in a courteous and professional manner utilizing proper etiquette.
  • Communicates all pertinent information to the technician on the next shift.
  • Assists the Pharmacist in filling prescription items, as permitted by the State Board of Pharmacy.
  • Labels products appropriately, including cautionary or auxiliary labels.
  • Takes inventory, places orders, checks in drugs and supplies, stocks shelves and removes out-of-date items from the inventory.
  • Inputs patient data medication orders into a computer system.
  • Prepares medications including emulsions, liquids, powders and ointments.
  • Packages medications for dispensing and for delivery.
  • Communicates with nursing center personnel and other customers in a pleasant and professional manner.
  • Processes returned medications from the facility for credit or destruction.
  • Keeps work area clean, neat, and free of excess items.
  • Maintains adequate par levels of medications within shift and removes all outdated drugs.
  • Delivers or retrieves medications when the supervising pharmacist views the situation as necessary.
  • Utilizes effective interpersonal communication skills while maintaining confidentiality of hospital information.
  • Participates in training of new employees.
  • Maintains confidentiality of all materials handled within the Network/Entity.
  • Complies with Network and departmental policies regarding issues of employee, patient and environmental safety.
  • Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers.
  • Communicates with insurance carriers to obtain payment for prescription claims.
  • At point of sale, verifies that customer receives correct prescription(s).
  • Communicates with prescribers and their agents to obtain refill authorization.
  • Maintains knowledge of loss prevention techniques.
  • Complies with Network and departmental policies regarding attendance and dress code.
  • National certification preferred.
  • 3-5 Years Retail Pharmacy experience preferred.
  • Professional demeanor.
  • Ability to respect confidentiality of patient data.
  • Strong communication skills.
  • Strong knowledge of pharmacy insurance plans and plan rules.
  • Courteous attitude.
  • Understanding of medical terminology and calculations.
  • Ability to type at least 35 words per minute.
  • Knowledge of computer operations.
  • Knowledge of medication brand and generic names.
  • Knowledge of insurance and third-party payment systems.
  • High school diploma or graduate equivalent degree.
  • Equal Opportunity Employer
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