Retail Pharmacy Technician 2- Full Time- Day/Eve
About The Position
The Retail Pharmacy Technician II in the retail pharmacy setting will assist the pharmacists in the preparation, filling, insurance processing, and delivery of prescriptions under the direct supervision of a pharmacist. The role also includes supporting the pharmacist with inventory management, ensuring proper medication storage, and adherence to safety and compliance standards. A key focus of this position is direct patient interaction, requiring strong customer service skills when assisting patients in person, over the phone, at the point of sale, and through the Meds-to-Beds program. The technician ensures that products and services are delivered in a timely, safe, and cost-effective manner in accordance with department policies, procedures, and industry standards.
Requirements
- Must be a minimum of 18 years of age
- H/S Graduate or Equivalent
- Minimum of 1+ year’s pharmacy related experience, in the retail environment and maintain registration annually in conjunction with NY state law.
- Ability to perform basic mathematical functions.
- Communicate effectively.
- Computer Skills Required: Basic familiarity with PCs and Windows-based programs and the ability to learn hospital programs, pharmacy software systems and pharmacy POS systems.
- Pharmacy Technical Certification Board (PTCB)
- License: Registered Pharmacy Technician (active & in good standing) NY Board of Pharmacy for those working in NY
- Immunization Certification
- CPR/BLS Certification within 6 months of hire
Responsibilities
- Assisting the Pharmacist with Medication Processing and Dispensing following the retail pharmacy workflow.
- Assisting with Inventory Management as instructed by the pharmacist.
- Aiding with Insurance Billing & Financial Assistance
- Supporting the Pharmacist with Meds-to-Beds Program
- Critical Thinking & Problem Solving Demonstrate strong problem-solving skills and offer reasonable solutions/options to workflow or patient care challenges. Participate in educational, training, and competency programs for self and other pharmacy team members.
- Customer Service & Communication Answer phone calls, triage inquiries, and direct issues to the appropriate personnel in a professional manner. Communicate patient needs or concerns with the pharmacist, the medical team or the appropriate person. Provide direct customer service to patients and families to promote timely access to medications.
- Aide Pharmacist with Community Pharmacy Workflow Management Prioritize daily activities while maintaining a positive, professional, and team-oriented work environment. Execute point-of-sale transactions and reconcile opening/closing processes to maintain operational integrity. Under the Direct Supervision of the pharmacist, assist with the vaccine administration per NYS regulations.
- Support the Pharmacist with Record Keeping & Compliance.
- Comply with all pharmacy regulations and policies, including: URAC accreditation, FDA mandates, and manufacturer restrictions (e.g., REMS, LDD). Risk Evaluation and Mitigation Strategy (REMS) program and federal/state drug laws. Handle hazardous medications in compliance with safety protocols to mitigate risk.
- Maintain and Model Organizational Values.
- Demonstrates regular, reliable and predictable attendance.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
