Retail Pharmacy Patient Advocate

Ochsner Health • New Orleans, LA

1d

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job works hand in hand with ambulatory and clinical pharmacists, referring doctors, nursing staff and care coordinators by completing prior authorizations on behalf of the prescriber. Responsible for working directly with patients to determine eligibility for medication financial assistance programs; ensures patients receive timely access to their prescribed medications; and participates in special projects as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• Education Required - High School diploma or equivalent
• Work Experience Required - 2 years experience as a Pharmacy Technician
• Certifications Required - Current Pharmacy Technician Certificate in the State of Practice
• Medication Therapy Management Certification (MTM) from the Pharmacy Technician Certification Board (PTCB) must be obtained within 6 months of hire
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Negotiation skills to assist the patient in navigation of the health care system.
• Excellent interpersonal skills
• Ability to maintain highly confidential and sensitive information.
• Ability to multitask.
• Work independently and within a team.
• Must be able to move throughout the department, the hospital, and between off-campus sites.

Responsibilities

• Assist in prior authorizations process.
• Enroll under/uninsured patients to appropriate patient assistance programs.
• Acts as liaison between insurance company, patients, and physicians office.
• Communicates information updating patients and providers on the status of completing the prescription fill.
• Maintains documentation relative to the job.
• Assumes responsibility for professional development and continued education.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees