Retail Personal Banker Associate I

Fifth Third Bank•Kalamazoo, MI

43d•Onsite

About The Position

The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Exhibits business acumen.
Demonstrated ability in making sound decisions.
This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
Maintain working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
Provide customer support needed reinforcing the value of current and new technology
Process teller transactions and adhere to balancing guidelines
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
Other duties as assigned

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