Retail Parts Specialist

Oakboro Tractor and Equipment•Oakboro, NC

43d•$15 - $25•Onsite

About The Position

This is a dedicated retail parts position — focusing only on walk-in and established commercial account customers. You own the walk-in and phone-in retail parts sales, coordinated daily OEM ordering, receiving, stocking, and customer delivery for the Oakboro community. Your counter is the first and last impression most customers have of our store.

Requirements

Minimum 3 years retail parts counter experience (equipment, powersports, ag, or automotive)
Expert at reading illustrated parts lookups (IPL) for all our brands
Lightning-fast and accurate in dealership software (we use ASPEN)
Outstanding phone presence and in-person customer service skills
Mechanical aptitude strong enough to explain technical parts to both homeowners and commercial contractors
Ability to lift 50–70 lbs repeatedly and safely operate a forklift (we certify you)

Nice To Haves

Previous retail parts experience at a Bobcat, STIHL, Grasshopper, or Husqvarna dealer
STIHL Bronze/Silver or Husqvarna parts certification
Bilingual (English/Spanish) a major plus in the Oakboro market

Responsibilities

Greet every walk-in and answer every phone call within 10 seconds
Identify exact parts from customer descriptions, photos, VIN/serial numbers, or over-the-phone troubleshooting
Build and transmit daily OEM orders to Bobcat, Grasshopper, Husqvarna, STIHL, ECHO, Kawasaki, Kohler, Briggs, etc.
Receive, verify, bin, and price incoming shipments the same day
Maintain a fully stocked, well labeled retail floor and overstock area
Handle special-order parts from request to customer notification and delivery
Process cash, credit, and account payments with zero errors
Cross Sell filters, blades, chains, oils, batteries, and accessories as possible
Keep the retail counter and customer waiting area spotless and welcoming
Assist with cycle counts and annual inventory