Retail Parts Pro

Advance Auto Parts•Williamstown, NJ

1d•Onsite

About The Position

A Retail Parts Pro is a professional level sales position capable of supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and extensive part knowledge. The Retail Parts Pro has the ability for advanced identification, troubleshooting, and project assistance for DIY customers. This role can source parts from numerous places including special order, FDO, and second sources. Additionally, the position requires in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

Requirements

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
Speak and write English; communicate effectively and build strong relationships with customers, peers and management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends as needed
Must have a valid driver's license

Nice To Haves

Speak and write Spanish
ASE certification

Responsibilities

Facilitate selling experience for DIY customer visits and phone calls
Achieve personal / store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc.
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)
Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
Provide DIY services including battery installation, testing, wiper installs, etc.