Retail Parts Pro

Advance Stores Company•Columbus, OH

1d•Onsite

About The Position

A Retail Parts Pro is a professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This position involves advanced identification, troubleshooting, and project assistance for DIY customers. The Retail Parts Pro has the ability to source parts from numerous places including special order, FDO, and second source, and possesses in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

Requirements

Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
Ability to speak and write English; communicate effectively and build strong relationships with customers, peers and management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
Ability to understand and execute instructions furnished in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Ability to use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends as needed
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Must have a valid driver's license

Nice To Haves

Spanish language skills
ASE certification

Responsibilities

Provide GAS2 selling experience for DIY customer visits and phone calls
Achieve personal / store sales goals and service objectives
Manage and provide DIY services including battery installation, testing, wiper installs, etc.
Ensure high standards of customer service and store appearance standards
Perform key holder responsibilities (task assignment and completion, safety, open/close duties)
Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot