Retail Parts Pro Store 8051

Advance Auto Parts-posted 3 months ago
Full-time
Northbridge, MA
Motor Vehicle and Parts Dealers
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The Retail Parts Pro is a professional level sales position capable of supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The Retail Parts Pro will assist DIY customers with advanced identification, troubleshooting, and project assistance. They will have the ability to source parts from various places, including special orders and second sources, and will possess in-depth knowledge of store inventory and maintenance processes. This position is full-time.

  • Provide GAS2 selling experience for DIY customer visits and phone calls
  • Achieve personal/store sales goals and service objectives
  • Manage DIY services including battery installation, testing, wiper installs, etc.
  • Ensure high standards of customer service and store appearance standards
  • Key holder responsibilities including task assignment and completion, safety, open/close duties
  • Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
  • Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
  • Provide DIY services including battery installation, testing, wiper installs, etc.
  • 3-5 years of prior automotive parts experience
  • Proven sales ability with past experience in fulfillment of customer transactions
  • Must have a valid driver's license
  • Working knowledge of automotive systems and diagnostic ability
  • Ability to communicate effectively in English (Spanish a plus)
  • Ability to read and interpret documents such as safety rules and procedure manuals
  • Ability to write simple correspondence
  • Ability to execute instructions in written, oral, or diagram form
  • Basic math skills: add, subtract, multiply, and divide
  • Effective use of Microsoft software (Word, Excel required)
  • Strong organizational skills
  • Ability to work an assortment of days, evenings, and weekends as needed
  • ASE certification preferred, but not required
  • Expert at testing and diagnostic equipment for DIY services
  • Advanced solution, project and product quality recommendation ability
  • Advanced parts lookup and sourcing
  • Advanced selling skills for DIY
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