Retail Parts Pro Store 6504

Advance Auto Parts-posted 4 months ago

Full-time • Entry Level

Appleton, WI

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The Retail Parts Pro is a professional level sales position capable of supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The Retail Parts Pro is responsible for advanced identification, troubleshooting, and project assistance for DIY customers. They have the ability to source from numerous places including special orders, FDO, second sources, etc., and possess in-depth knowledge of the store inventory and maintenance processes. This position is full-time.

Provide GAS2 selling experience for DIY customer visits and phone calls
Achieve personal/store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc.
Ensure high standards of customer service and store appearance standards
Key holder responsibilities including task assignment and completion, safety, and open/close duties
Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot
Provide DIY services including battery installation, testing, wiper installs, etc.

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Must have a valid driver's license
Working knowledge of automotive systems and diagnostic ability including internal engine, suspension, brakes, electronic, exhaust, etc.
Ability to speak and write English (Spanish a plus) and communicate effectively
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
Ability to write simple correspondence
Ability to understand and execute instructions furnished in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately: add, subtract, multiply, and divide in all units of measure
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends as needed

ASE certification preferred, but not required

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