Retail - Park Operations Supervisor

SSA Group•Louisville, KY

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Nice To Haves

One to Two years quickservice management and/or operations supervisory experience preferred.
All education backgrounds eligible.

Responsibilities

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Ensure locations are adequately stocked, prepped and staffed for daily operation.
Oversees location operational duties ensuring quick service, retail, safety and quality, availability, merchandising and guest service standards are all met and excelled.
Creates daily prep and items lists, delegating to employees as necessary.
Actively helps to support operation and fill holes as necessary to ensure smooth service.
Maintains a checklist of routine or daily cleaning tasks and ongoing maintenance projects.
Assigns associates to duties, coaching through projects daily tasks and guest interaction.
Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence.
Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service (if applicable in gift shop), sanitation and overall area cleanliness.
Maintains general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.
Responsible for general labor forecasting within their designated zone to predict business levels for staffing/prep needs (including the ability to analyze the Daily Snapshot and other forecasting documents).
Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
Responsible for planning break schedules for all team members within assigned zone following peak business hours.
Maintains consistency with all product and serves product based on the standards set by the operations and culinary team.
Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists.
Implements proper merchandising of product as set by the Operations team.
Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone.
Oversees personnel duties, including but not limited to:
Training new employees and issuing performance reviews.
Actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager.
Reports employee attendance and any hour discrepancies to the payroll department. Oversees break and rest break management for employees.
Inspects equipment and performs routine maintenance and cleaning as necessary.
Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
Perform other tasks as deemed necessary.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.

Benefits

Full-Time, non-exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.