Retail Ops & Store Services Manager
About The Position
At Disney Consumer Products , we inspire imagination around the world and are committed to creating happiness for families and fans by bringing captivating, inspiring, and inclusive products into their daily lives. From toys to t-shirts, console games, books, and more, our team brings our beloved brands and franchises into the lives of families through products and experiences that can be found worldwide, such as the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney Store locations around the world. We’re seeking a Retail Operations & Store Services Manager to oversee store services and facilities, including coordination with external vendors and consultants, ensuring high-quality support for 20 outlets, 2 flagship locations, and field teams throughout North America. This role is also responsible for safeguarding and sustaining the ongoing functionality of store environments, the structural integrity and services of store locations, as well as the maintenance of fixtures and fittings in compliance with established standards, including health and safety requirements for guests, team members, and visitors. You will report to the Senior Manager – Disney Stores, North America. This is a Full-Time role.
Requirements
- 3-5 years of experience in an office and professional setting.
- Skilled in resolving maintenance and service issues.
- Experience managing multiple projects on time and within budget.
- Familiar with brick-and-mortar retail environments.
- Team management or support experience.
Nice To Haves
- Construction process and service knowledge preferred.
Responsibilities
- Collaborate with line managers, peers, end users, and other stakeholders to assess and customize Maintenance and Repair programs or policies, ensuring superior internal Guest Service and productive relationships.
- Adhere to budgetary requirements while providing a safe estate supported by robust maintenance services for Store teams.
- Document and oversee the communication process for all maintenance requests, proactively identifying and forecasting challenges, risks, and opportunities.
- Evaluate Store maintenance and repair needs in accordance with existing construction warranties and contractual obligations.
- Identify and engage contractors, consultants, and suppliers; negotiate service agreements and contracts and monitor performance standards.
- Lead the team by establishing clear commitments, methodologies, and expectations to drive effective management.
- Foster a positive work environment, demonstrate integrity, embrace change, and represent Disney Retail with professionalism.
- Build and maintain strategic relationships with key partners, including Store Operations, Retail Field Team, Real Estate, Store Design and Construction, Finance, Health and Safety, Brand and Image, Information Systems, and Loss Prevention.
Benefits
- Disney offers a rewards package to help you live your best life.
- This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.
- Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
