Retail Operator Partner

CHAGEE•San Diego, CA

24d•$100,000•Hybrid

About The Position

Elevate your career with CHAGEE as an Operator. At CHAGEE, we're awakening the world together, one cup at a time. Join a team that's redefining modern tea culture through authentic heritage, cutting-edge innovation, and a commitment to bringing people together. Overview Operators are multi-unit leaders responsible for elevating the guest experience, optimizing store performance, and developing the next generation of CHAGEE leaders. This role oversees a cluster of locations within an assigned region, with scope evolving in line with business growth and operational needs Operators work on the business, leading through Store Management, driving strategy, ensuring operational consistency, and serving as the engine behind store performance, culture, and growth.

Requirements

3–5+ years of experience in multi-unit management or high-volume store leadership
Proven ability to manage P&L ownership and business strategy across multiple locations
Strong coaching mindset with demonstrated experience developing leaders and building teams
Excellent communication, influence, and organizational skills across diverse stakeholders
Comfort leading through change with resilience, optimism, and accountability
Ability and willingness to travel regularly between store locations
Passion for premium tea, hospitality, and building something new from the ground up

Responsibilities

Lead the Business & Guest Experience Act as a cultural ambassador for CHAGEE, fostering authentic guest experiences rooted in our values across all stores
Drive local community engagement through events, partnerships, and store-level marketing initiatives
Ensure consistent service quality, hospitality standards, and brand execution across locations
Optimize Multi-Unit Operations Own P&L performance, forecasting, and multi-unit KPIs including labor, speed, revenue, and guest satisfaction
Analyze performance trends and translate insights into action plans that improve efficiency and results
Ensure audit readiness, safety compliance, and high standards of store maintenance and presentation
Partner with corporate teams to implement brand-wide initiatives such as equipment rollouts, menu updates, and operational pilots
Identify and lead store improvements, remodels, and operational upgrades
Develop & Empower Leaders Hire, onboard, and develop Store Managers, building a strong leadership bench across locations
Provide consistent one-on-one coaching, feedback, and career development planning
Mentor high-potential leaders into future Operator or HQ pipeline roles
Address performance issues, escalations, and sensitive people matters with integrity and accountability
Ensure training standards, SOPs, and people practices are upheld at every level