Retail Operations Team Member

Nouria•Nashua, NH

1d•Onsite

About The Position

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator, and car wash operator in New England. Their wholesale and retail fuel businesses are multi-branded, including Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Wholesale operations supply branded and unbranded fuel to over 300 locations across New England and New York. The company is ranked within the top 50 largest convenience store chains in the country, operating over 150 company-operated locations throughout New England, and is also ranked within the top 10 largest car wash chains in the country. Nouria is committed to hiring quality people and taking good care of them so they will, in turn, take good care of customers. Customers visit their stores for more than just good value on gasoline and products; they come for the value of a warm smile and courteous welcome. Sales Associates are responsible for the proper and efficient operation of the station during their shift, within company policy. This includes ensuring the shift contributes to the increased profitability and growth of the store and ensuring customer needs are met every step of the way. Employees/team members are empowered to step outside the box to ensure best-in-class service to all customers daily.

Requirements

Read, understand, and write the English language at the eighth-grade level.
Perform arithmetic calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for a variety of products during vendor check-in.
Having the ability to validating Identification prior to selling tobacco and/ or alcohol (as per required under regulations).
Can lift up to 30 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers through proper lifting techniques
Ability to remain calm and respond according to policies and procedures in any form of emergencies.
Tolerate exposure to gasoline fumes and cleaning products;
Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store)
Perform general housekeeping duties as needed
Must be 18 years of age

Responsibilities

Must be able to work a flexible schedule as needed.
Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store’s operations.
Must be able to interact with customers in a friendly, professional manner
Prepare a shift report at the end of the shift as per company guidelines.
Must be 18 years of age or older
Provide the best customer experience to every customer
Greet every customer with a smile and sincere greeting
Suggest possible purchases to the customers and promote specials
Assume full responsibility for the execution of our customer service program at the site level
Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
Assure all environmental and hazardous material regulations are strictly enforced
Maintain safety and security of the store and document any accidents or incidents that occur
Manage the maintenance of the customer environment inside and around the perimeter of the store
Operate all assigned equipment safely and efficiently support implementation of our Safety and Health program
Promptly Report workplace accidents, injuries, incidents, or illnesses
Complete the new employee safety orientation procedure
Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
Performs other related duties as required