Retail Operations Planner

The Honest CompanyLos Angeles, CA
9h$70,000 - $85,000

About The Position

Honest is kicking off the search for a Retail Operations Planner ! In this role you will be responsible for all account servicing responsibilities for our big box and boutique accounts. You’ll also help us scale our fast-growing retail business by providing the best customer service experience for our retail customers.

Requirements

  • 3+ years experience in supply chain management, warehouse or logistics, preferably in the CPG industry
  • Prior experience in retail execution / planning, customer service, and logistics
  • Experience working with major CPG accounts such as Target, Amazon, Walmart, Kroger, etc. with a proven understanding of vendor compliance requirements
  • Working knowledge of supply chain concepts including but not limited to; lead times, outbound performance, DC operations and customer service management
  • Strong analytical skills with advanced knowledge of Excel
  • Prior experience with True Commerce/SPS Commerce, JDE, Softeon and WMS
  • Strong communication and analytical skills with the ability to prioritize effectively

Responsibilities

  • Manage retail order processing and fulfillment in alignment with company and customer standards
  • Maintain customer catalogs and manage exceptions (product shortages, master pack issues, x-ref tables)
  • Resolve product or service complaints by determining cause, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution
  • Provide order management analysis
  • Provide positive experiences that strengthen business relationships with our customers
  • Track, report, and improve customer service metrics: accuracy, fulfillment rate, damage rate, and adhere to customer compliance requirements
  • Returns Processing: Coordinate returns for assigned accounts, review requests and process RAs in accordance with company return policy
  • Coordinate with fulfillment team to ensure that orders are processed in accordance with customer requirements
  • Ensure that necessary documents (BOLs, packing slips) and special handling requirements are properly executed
  • Maintain ongoing communication with customers regarding order status, fill rate, and shipping timelines in conjunction with sales
  • Work closely with Sales to meet revenue recognition goals and track AOP performance
  • Partner with Cross Functional Teams to discuss feasibility and launch new customers

Benefits

  • Comprehensive Health & Wellness 🏥: We’ve got you covered with top-tier health, dental, and vision plans to keep you and your family feeling great.
  • 401k with Company Match 💰: Your future matters to us. We match your 401k contributions to help you secure a strong financial future.
  • Wellness & Fitness 💪: Stay healthy with a monthly fitness reimbursement and, for those in our Playa Vista office, an onsite gym to keep you active and energized.
  • Work-Life Balance ⚖️: We value your time. We provide a generous and flexible vacation policy to relax, recharge, and spend time on what matters most.
  • Family-Friendly Leave 👶: Growing your family? We offer generous maternity and paternity leave to support you during this exciting journey.
  • Ownership & Equity 💼 : Ownership isn’t just a mindset here—it’s real. Every full time employee is granted equity, giving you a direct stake in our future. When we win, you win.
  • Education Reimbursement 🎓: We’re committed to your growth—whether it’s for professional development or a new passion, we offer education reimbursement to help you learn and level up.
  • Pet Insurance 🐾: We love your furry family members too! Our pet insurance ensures your pets are taken care of, because they’re part of the family.
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