Retail Operations Planner

The Honest Company • Los Angeles, CA

9h • $70,000 - $85,000

About The Position

Honest is kicking off the search for a Retail Operations Planner ! In this role you will be responsible for all account servicing responsibilities for our big box and boutique accounts. You’ll also help us scale our fast-growing retail business by providing the best customer service experience for our retail customers.

Requirements

• 3+ years experience in supply chain management, warehouse or logistics, preferably in the CPG industry
• Prior experience in retail execution / planning, customer service, and logistics
• Experience working with major CPG accounts such as Target, Amazon, Walmart, Kroger, etc. with a proven understanding of vendor compliance requirements
• Working knowledge of supply chain concepts including but not limited to; lead times, outbound performance, DC operations and customer service management
• Strong analytical skills with advanced knowledge of Excel
• Prior experience with True Commerce/SPS Commerce, JDE, Softeon and WMS
• Strong communication and analytical skills with the ability to prioritize effectively

Responsibilities

• Manage retail order processing and fulfillment in alignment with company and customer standards
• Maintain customer catalogs and manage exceptions (product shortages, master pack issues, x-ref tables)
• Resolve product or service complaints by determining cause, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution
• Provide order management analysis
• Provide positive experiences that strengthen business relationships with our customers
• Track, report, and improve customer service metrics: accuracy, fulfillment rate, damage rate, and adhere to customer compliance requirements
• Returns Processing: Coordinate returns for assigned accounts, review requests and process RAs in accordance with company return policy
• Coordinate with fulfillment team to ensure that orders are processed in accordance with customer requirements
• Ensure that necessary documents (BOLs, packing slips) and special handling requirements are properly executed
• Maintain ongoing communication with customers regarding order status, fill rate, and shipping timelines in conjunction with sales
• Work closely with Sales to meet revenue recognition goals and track AOP performance
• Partner with Cross Functional Teams to discuss feasibility and launch new customers

Benefits

• Comprehensive Health & Wellness 🏥: We’ve got you covered with top-tier health, dental, and vision plans to keep you and your family feeling great.
• 401k with Company Match 💰: Your future matters to us. We match your 401k contributions to help you secure a strong financial future.
• Wellness & Fitness 💪: Stay healthy with a monthly fitness reimbursement and, for those in our Playa Vista office, an onsite gym to keep you active and energized.
• Work-Life Balance ⚖️: We value your time. We provide a generous and flexible vacation policy to relax, recharge, and spend time on what matters most.
• Family-Friendly Leave 👶: Growing your family? We offer generous maternity and paternity leave to support you during this exciting journey.
• Ownership & Equity 💼 : Ownership isn’t just a mindset here—it’s real. Every full time employee is granted equity, giving you a direct stake in our future. When we win, you win.
• Education Reimbursement 🎓: We’re committed to your growth—whether it’s for professional development or a new passion, we offer education reimbursement to help you learn and level up.
• Pet Insurance 🐾: We love your furry family members too! Our pet insurance ensures your pets are taken care of, because they’re part of the family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed