About the position
Mid Penn Bank is actively seeking a Retail Operations Officer to support our financial center offices located in Southeastern PA and NJ. The Retail Operations Officer is responsible for ensuring that all assigned financial center locations and personnel comply with internal policies, procedures, and regulatory requirements. This individual monitors various operational reports and conducts periodic audits to help maintain compliance and operational soundness. The Retail Operations Officer works with office management to identify resources to improve operations or implement changes. In addition, this individual recommends appropriate courses of action, acts as a liaison between retail offices and other operational departments. Travel throughout assigned footprint and other locations is required.
Responsibilities
- Identify resources, offers suggestions and/or implements operational changes to improve efficiency and productivity as appropriate.
- Identifies training needs, recommends and aids in the development of specific training programs, facilitates training programs as necessary.
- Supports new product implementation and software or technology updates, develops procedures and operational training.
- Develops and maintains operational guidelines and procedures for retail teams.
- Demonstrates Unwavering Service Standards of Performance.
- Provides guidance and support to the retail offices regarding operational and procedural questions.
- Spends time in retail offices to create an atmosphere in which upward communication from all levels of employees is encouraged and welcomed.
- Acts as a liaison between the retail offices, other operating departments, and Senior Management.
- Works with department managers and retail personnel to identify universal issues and/or trends impacting the offices.
- Attends and presents updates to retail management at scheduled manager and assistant manager meetings.
- Attends/holds periodic meetings with the Compliance Department, Training Department, Retail Department, and related departmental managers.
- Responds in a timely manner to all complaints/issues.
- Monitors reports such as cash drawer over and short, cash limits, overdrafts, check systems, large transactions, etc.
- Works with cash controls and monitors adherence to cash control policies.
- Ensures that all personnel adhere to established operating policies, procedures, and various regulatory requirements.
- Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices.
- Provides periodic reports to the Senior Operations Manager and other groups as required.
- Communicates with the Senior Operations Manager, Financial Center Managers, and appropriate staff personnel.
Requirements
- A B.S. or B.A. degree in Business or a related field of study normally required; equivalent financial services experience may be used in lieu of degree.
- A minimum of five (5) years' related experience normally required, with a substantial portion in financial services retail office operations.
- Regular and predictable attendance is required.
- Proficient reading, writing, grammar, and mathematics skills.
- Proficient interpersonal relations, communicative, and sales skills.
- A thorough knowledge of the features and benefits of all products and services.
- A working knowledge of operating policies and procedures.
- Moderate PC skills including various software applications and programs.
- Demonstrated management and supervisory skills.
- Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 40 lbs. or less.
- Visual, auditory and speaking skills.
- Valid driver's license is required.
Benefits
- Comprehensive range of flexible benefits to support personal and financial well-being.
- Competitive wages.
- Great incentives.
