Retail Operations Manager
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About The Position
As a Fleet Feet Retail Operations Manager, you will ensure operational excellence and superior customer service by leading a team of Retail Experience Managers, Inventory Managers, and Retail Sales Associates, or Outfitters, as we call them. The Operations Manager will work in partnership with the Operating Partner and is accountable for the successful day-to-day operations of multiple Fleet Feet retail stores. Our Operations Manager steers top-level productivity, modeling the passion, commitment, and customer service Fleet Feet is known for. Through people, performance, and processes, you will generate maximum sales and profitability. This position will have oversight or work to directly support merchandise, expense control, human resources management, and store operating costs. We are looking for a results-driven leader to be responsible for the overall store, customer, and community experience. We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.
