Retail Operations Manager

Sodexo • Plattsburgh, NY

84d

About The Position

Sodexo Campus Segment is seeking a Retail Operations Manager for SUNY Plattsburgh, located in beautiful Plattsburgh, NY. The Retail Operations Manager will oversee a dynamic and growing campus retail dining program featuring a mix of national, local, and in-house brands. The ideal candidate is an energetic, hands-on leader with a passion for hospitality, innovation, and team development. This role is responsible for maintaining operational excellence, strong financial performance, and a vibrant, student-centered dining experience. The campus features a modern, well-designed facility and a diverse mix of retail concepts.

Requirements

• 3+ years of retail or foodservice management experience (higher education or multi-concept retail preferred).
• Strong leadership skills and a hands-on management style.
• Proven success in driving sales growth and controlling operational costs.
• Excellent communication, organization, and relationship-building skills.
• A passion for great food, service, and creating memorable experiences.
• Commitment to safety, quality, and inclusion in the workplace.

Responsibilities

• Lead daily operations for multiple on-campus retail dining venues.
• Train, coach, and develop a high-performing team to deliver exceptional guest service.
• Oversee brand standards, quality assurance, and food safety compliance.
• Manage budgets, labor, inventory, and cost controls to drive profitability.
• Partner with campus stakeholders and marketing to promote special events and new programs.
• Identify opportunities to enhance the retail experience through innovation, efficiency, and service excellence.
• Ensure a welcoming, engaging, and student-focused dining environment.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree