Retail Operations Manager

Sodexo•Los Angeles, CA

1d•Onsite

About The Position

Sodexo is seeking a high-impact Retail Food Operations Manager to support retail dining services at Children’s Hospital Los Angeles, a 495-bed pediatric acute care hospital. This is a high-volume, fast-paced healthcare environment where Sodexo has proudly managed food services for over two decades and recently renewed the contract in September 2025 for an additional five-year term. The Retail Food Operations Manager will oversee café, vending, and family pantry services, leading a large frontline team while partnering with hospital leadership to deliver exceptional service, quality, and financial results.

Requirements

Proven experience managing high-volume retail food service operations, preferably in healthcare, hospital, or similarly complex environments.
Strong leadership skills with the ability to motivate, coach, and develop large, diverse teams in a fast-paced setting.
Solid business acumen including experience managing labor, food costs, revenue, and operational KPIs.
Knowledge of food safety, sanitation, and regulatory compliance standards, with a commitment to quality and patient- and family-centered service.
Excellent communication, organizational, and problem-solving skills, with the ability to partner effectively with clients and cross-functional leadership teams.
Bachelor’s Degree or equivalent experience
3 years of Management Experience
3 years of experience in retail operations

Responsibilities

Lead retail food service operations including a primary café open 23 hours per day, vending services, and a family pantry, supporting an average of 2,300–2,700 daily covers with $25K–$29K in daily revenue.
Oversee and develop a team of approximately 30 non-union Sodexo employees, supported by four client-paid supervisors, to ensure consistent service excellence, safety, and compliance.
Manage daily operational execution including scheduling, labor management, inventory control, merchandising, and cash handling in a high-volume pediatric healthcare setting.
Collaborate closely with site leadership—including the General Manager, Executive Chef, Food Production Manager, Resource Manager, and Patient Services Manager—to align retail operations with overall site strategy and client expectations.
Monitor performance metrics, conduct audits, analyze financial and operational data, and implement process improvements to drive customer satisfaction, efficiency, and contract success.